Here are some of the questions you may need answers to. If you can’t find your answer below then please email us and we will do our best to help you.
If in the unlikely event that you are not totally satisfied with your planner then you can return it within 30 days of it being ordered and receive a full refund, minus the postage (unless you received it damaged of course- see below). The product will need to be un-used and in a resellable condition for refund to be processed. Get in touch by email and we will guide you through the process.
ORDERS IN THE UNITED KINGDOM:
For orders under 2kg in weight we charge a flat rate of £4 for postage and packaging using Royal Mail 2nd Class Signed For service. If your order goes over 2kg then we will post via courier for £7. Small items under 500g are sent vie Royal Mail and are £2.
ORDES IN EUROPE:
We charge a flat fee of £12 for shipping to Europe up to 10kg.
This includes any country outside Europe. We charge a flat fee of £20 for up to 10kg.
If your order goes over 10kg then we need to ship as a bulk order. Please get in touch to get this organised.
In the UK most of the time our products will be delivered within 3 working days, depending on the time you placed the order.
International: Our products are all currently posted from the UK so we have to charge a slightly higher rate for international customers. You still receive the same reliable postal service but it may take a little longer to get to you, usually 3 -7 days depending on where you live.
If by any chance your planner arrives in less than perfect condition then get in touch and we will do our very best to put it right.
BUYING IN BULKYou may want to get some planners for your team to get them super organised and productive. If you purchase more than ten planners then you can get a bulk discount. Send us a quick email and we’ll get that sorted for you.
Please use the Contact Us link in the footer to get in touch. We will do our best to answer any questions and to help you with any issues you may have.
We accept some of the most recognised online payment gateways in the world today for your total piece of mind and ease of use. These include: ApplePay (on compatible devices), PayPal, VISA and MasterCard payments.