iSenna Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
iSenna Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 17 May 2018.
What we collect
To process your order and shipping them to you we need to collect the following information: name, contact information including email address and demographic information such as address and postcode. If you opt in on our website to receive our newsletter and updates we also collect other information relevant to customer surveys and/or offers. We do not collect any credit card or payment information. All credit and debit card details are handled by our payment partners PayPal and Stripe. These companies are extremely dedicated to data protection and you can check out their privacy policies on their websites.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping. We may use the information to improve our products and services. If you opted in to receive our newsletter and updates we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes by email.
iSenna Ltd is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. iSenna Ltd will take all reasonable precautions to keep the details of your order and payment secure but unless iSenna Ltd are negligent, they will not be liable for unauthorised access to information supplied by you.
Disclosure to third parties
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to firstname.lastname@example.org or by writing to us at iSenna Ltd, Yew Tree House, St Neots, Cambridgeshire. PE19 2BU. You may also exercise your right to have your data deleted or restricted by emailing or writing to us at the above addresses.